matthew
mawson photography
Matthew
Mawson Photography offers a professional location photography service, backed
by 15 yearsÕ worldwide photography experience primarily for corporate,
government and NGO organizations.
The style
and creativity of this photographic service is appropriate to business and
public communications with a high degree of creative design input, ie: graphically impactful and
well-differentiated through design concept, typography, imagery and production
values. Relevance is particularly well suited to the following industry
sectors: engineering, construction, architecture, property, logistics and
transport.
The
photography service provides clients with high-end digital photography for
application across all communication media, from printed literature,
advertising and promotion to exhibition, sponsorship and digital
communications.
This
service is passionate and committed to high standards of quality; valuing and
meeting the needs of each client on an individual basis. The service,
therefore, strives to meet and exceed client expectations, going that Ôextra
mileÕ to ensure the best client service and photographic results.
There is
a commitment within the service for continual improvement and a Quality Management
System has been put in place to direct the business as it moves forward,
providing a framework to measure and improve performance and sustain high
quality standards in all aspects of the service.
The
service has invested heavily in technology and innovations in equipment to
support a policy of continous improvement and customer satisfaction.
In
addition, the service operates a client management system that allows provision
for dedicated and bespoke account management to meet the needs of each client.
The
following processes and procedures are in place to ensure a consistent
execution and delivery of this photographic service:
a)
regular
gathering of and monitoring of customer feedback during and post-contract;
b)
selection
of sub-contractors, associates and suppliers against specific criteria;
c)
continuous
training and development of key service providers in terms of skills &
knowledge;
d)
risk
assessments against each project (in accordance with this serviceÕs public and
employers liability insurance);
e)
dedicated
project management and delivery;
f)
processes
and procedures are in place to ensure continually high standards in the
execution and delivery of the photographic work;
g)
The
service provider has longstanding membership of the NUJ, abiding by its code of
conduct.
The
following processes are in place to ensure the service meets its policy of
continuous improvement and customer satisfaction:
a)
regular
management reviews;
b)
measurement
of the performance of key suppliers and associates against set criteria;
c)
measurement
of the effectiveness of any investment (time / financial) in training;
d)
monitoring,
evaluating and actioning client complaints.
As a sole
trader, the commitment to quality set out in the policy is an inherent part of
the business. It is intended that access to this, and all key policies relating
to the business will be accessible via the serviceÕs website. The service also
expects its key suppliers to have their own quality assurance policies in place
and abide by a similar philosophy of continuous improvement and customer
satisfaction.
Though
this service is ultimately responsible for mainting standards of quality as set
out in this policy, all key subcontractors and suppliers are accountable to
ensure their procedures and processes fulfill the quality standards set out in
this policy.
This
policy was reviewed approved on: 2 September 2009 and will be monitored for
annual reviews.
Signed:
Matthew Mawson
Dated: 2
September 2009
Next
Review Date: September 2010