matthew mawson photography
Matthew Mawson Photography offers a professional location
photography service, backed by 16 yearsÕ worldwide photography experience
primarily for corporate, government and NGO organizations.
The style and creativity of this photographic service is
appropriate to business and public communications that utilizes a high degree
of creative design input, ie: content that is graphically impactful and
well-differentiated through design concept, typography, imagery and production
values. The photography service holds relevance is particularly well suited to
the following industry sectors: engineering, mining, construction,
architecture, property development, logistics and transport.
The photography service provides clients with high-end
digital photography for application across all communication media, from
printed literature, advertising and promotion to exhibition, PR, sponsorship
and the entire spectrum of digital communications, including short film.
This service is passionate and committed to high
standards of quality; valuing and meeting the needs of each client on an
individual basis. The service, therefore, strives to meet and exceed client
expectations, going that Ôextra mileÕ to ensure the best client service and
photographic results.
There is a commitment within the service for continual
improvement and a Quality Management System has been put in place to direct the
business as it moves forward, providing a framework to measure and improve
performance and sustain high quality standards in all aspects of the service.
The service has invested heavily in technology and
innovations in equipment to support a policy of continous improvement and
customer satisfaction.
In addition, the service operates a client management
system that allows provision for dedicated and bespoke account management to
meet the needs of each client.
The following processes and procedures are in place to
ensure a consistent execution and delivery of this photographic service:
a) regular
gathering of and monitoring of customer feedback during and post-contract;
b) selection
of sub-contractors, associates and suppliers against specific criteria;
c) continuous
training and development of key service providers in terms of skills &
knowledge;
d) risk
assessments against each project (in accordance with this serviceÕs public and
employers liability insurance);
e) dedicated
project management and delivery;
f) processes
and procedures are in place to ensure continually high standards in the
execution and delivery of the photographic work;
g) The
service provider has longstanding membership of the NUJ, abiding by its code of
conduct.
The following processes are in place to ensure the
service meets its policy of continuous improvement and customer satisfaction:
a) regular
management reviews;
b) measurement
of the performance of key suppliers and associates against set criteria;
c) measurement
of the effectiveness of any investment (time / financial) in training;
d) monitoring,
evaluating and actioning client complaints.
As a sole trader, the commitment to quality set out in
the policy is an inherent part of the business. It is intended that access to
this, and all key policies relating to the business will be accessible via the
serviceÕs website. The service also expects its key suppliers to have their own
quality assurance policies in place and abide by a similar philosophy of
continuous improvement and customer satisfaction.
Though this service is ultimately responsible for
mainting standards of quality as set out in this policy, all key subcontractors
and suppliers are accountable to ensure their procedures and processes fulfill
the quality standards set out in this policy.
This policy was reviewed approved on: 30 September 2010
and will be monitored for annual reviews.
Signed: Matthew Mawson
Dated: 30 September 2010
Next Review Date: September 2011